As California burns, buggy alerting software ails emergency offices

But while creating a message using software from Everbridge, an error message forced officials to switch to a different Everbridge product, called Nixle, said Janet Upton, a spokesperson for Napa County Emergency Services.

β€œThe vendor was notified, and due to our notification, the vendor was able to identify their software defect system-wide for all users across their nationwide platform,” Upton wrote in an email. β€œA work around solution was then provided by the vendor to all their customers nationally. Meanwhile, [the] vendor states they are still working [on a] permanent resolution of the bug.”


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