An outpouring of resident complaints has pushed Kansas City to bring its trash collection service in house after outsourcing it to a private contractor for more than 40 years.
City Council members voted unanimously on Thursday to allow the city to take over collection for homes in the Northland and south Kansas City, currently performed by Waste Corporation of America and Jim’s Disposal Service. Municipal crews already cover the area between the Missouri River and 63rd Street.
The city began considering in-house service when complaints about missed and inconsistent pickups in the Northland skyrocketed. Satisfaction in the service fell 22 percent, according to a city survey. At the same time, city staff learned the costs to do business with private collection companies would skyrocket.