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How Busey Bank is measuring customer satisfaction to drive success

9 months 2 weeks ago
Customer loyalty and satisfaction are crucial components of success for all business sectors. In the financial services and banking industries, where competition, regulation and commoditization of products and services level the playing field, customers are most often attracted to companies that value them and offer a superior experience. “Busey is focused on valued relationships and ensuring our customers receive best-in-class service,” said Jeff Burgess, executive vice president and president…
Busey Bank

Small business banking specialists share year-end planning tips for owners

9 months 2 weeks ago
Year-end planning doesn’t need to wait until December. In fact, small business owners who start the process in the summer or fall give themselves an edge that can set them up for stronger performance in the new year, said Hank Koehly, small business banking sales manager for Commerce Bank. “Around this time of year,” Koehly said, “it’s good to sit down with both your CPA and your banker to say, ‘These are the goals we set early in the year. Where are we toward those goals? What can…
Commerce Bank

MetroLink introduces new security procedures in Metro East

9 months 2 weeks ago
Passengers will start seeing more security upgrades at MetroLink platforms beginning Monday afternoon in the Metro East. It's part of the transit agency's bigger plan to increase safety across the board. The new security changes started at the Emerson Park MetroLink Station in East St. Louis on Monday. Riders will see manned security and new platform gates. MetroLink officials are asking passengers at Emerson Park to give themselves some more time for their commute as they navigate the new security…
Mercedes Mackay and Megan Kernan

Jay Ashcroft seeks to pull abortion amendment off Missouri ballot weeks after approving it

9 months 3 weeks ago
Missouri Secretary of State Jay Ashcroft decertified a ballot measure that would legalize abortion, a move aimed at blocking it from appearing on the November ballot, according to a brief filed Monday with the state Supreme Court. Last month, Ashcroft announced the reproductive-rights proposal would appear on the ballot as Amendment 3. But a Cole County judge on Friday ruled the amendment violated state law and shouldn’t have been certified.  That ruling is now before the Missouri Supreme…
Anna Spoerre

Sixth generation of St. Louis wealth management family moves up

9 months 3 weeks ago
The naming of Benjamin Edwards V to assistant director of branches and to the Executive Committee of the privately-held firm is a potential bridge to the future. It does not mean his father, Benjamin F. “Tad” Edwards IV – the firm’s founder, chairman, chief executive and president – is leaving the stage anytime soon.
James Drew