Budzinski, Brownley Introduce Bill to Codify VA Veterans Experience Office, Gather Veteran Feedback on VA Services ย
WASHINGTON, D.C. — Today, Congresswoman Nikki Budzinksi (IL-13) and Congresswoman Julia Brownley (CA-26) introduced the Improving Veterans Experience Act to codify the Veterans Experience Office (VEO) within the Department of Veterans Affairs (VA). The VEO, established in 2015, gathers feedback directly from veterans, their families and caregivers on their experience with VA services. The VEO has been crucial to improving veterans’ trust in VA outpatient care, enhancing the VA Health and Benefits Mobile App and expanding outreach to women veterans. “There is no better way to improve VA services than to hear from the veterans, family members and caregivers who are navigating the process firsthand,” said Congresswoman Budzinski. “Too often, a lack of trust, complicated documents and confusing processes discourage veterans from reaching out for the help they need. By giving veterans a voice and putting their insights into action, the VEO has been
stLouIST