Difficult, Not Bad: Navigating Tough Conversations
Key takeaways: When working through a difficult conversation, choose a goal and find the right time. Use “I messages” rather than putting the blame on others. Be an active listener. Don't get distracted by devices. “I deserve a raise!” “Son, your grades are slipping.” “Honey, we’re not spending enough time together.” Difficult conversations come up more often than you’d think. Luckily, there are time-tested ways to navigate them, says Sara Bennett, a psychotherapist at OSF HealthCare. Choose a goal. Figure out what you want out of the talk, whether that’s the raise you’re after at work or just a better understanding with someone close to you. Also plan how you may react to responses. “Hopefully that goal is to not be right. Hopefully it’s to come to some kind of resolution or share some information. Maybe you’re seeking advice,” Bennett says. In other words, yo