Giannoulias Announces First-Ever One-Stop-Shop Facility
SPRINGFIELD - Illinois Secretary of State Alexi Giannoulias’ office has transformed its Melrose Park facility into a DMV+ and “One-Stop-Shop” design, offering new services and reduced wait times. The Melrose Park location marks the first DMV+ facility, which includes Secretary of State services that have never been accessible at an Illinois DMV location. These include specialized services from its Business, Index and Personnel Departments that would otherwise require an in-person visit to a Secretary of State’s office located in downtown Chicago or Springfield. In addition, the DMV+ also includes a One-Stop-Shop design that combines both driver and vehicle services, allowing customers to access service at a single customer service counter and reducing the number of steps to create a more intuitive flow. It also frees up space for additional service stations and appointments to accommodate more customers. “Our continued effort to modernize the office allow
stLouIST