Attorney General Raoul Sues Alternative Retail Electric Supplier For Deceptive And Unfair Marketing Practices
CHICAGO - Attorney General Kwame Raoul filed a lawsuit against Residents Energy LLC (Residents), an alternative retail electric supplier (ARES), alleging the company’s telemarketers and in-person sales agents used deceptive and unfair tactics to switch customers from their public utility company to more expensive contracts with Residents. Raoul’s lawsuit , filed in Cook County Circuit Court, alleges that Residents’ sales representatives used a variety of deceptive tactics to lure customers into switching to Residents. During sales solicitations, agents allegedly made false promises of low rates and savings, when in fact Raoul alleges Residents’ customers almost always paid higher rates than they would have if they had remained with their original public utility company. “Residents used false promises to lure consumers away from their public utility companies. Instead of lower rates, customers ended up paying significantly more than if they had stayed