FBI-Trained Former Hostage Negotiator Stresses Personal Relationships Are Key
EDWARDSVILLE - A former FBI-trained hostage negotiator Scott Harvey stressed the importance of personal relationships in anything from business to serious hostage situations this week at an event in Edwardsville. Harvey spoke at the speaker series at the Outlet Event Center in Edwardsville. Harvey said he spent 20 years as a hostage negotiator and Public Information Officer and said his talk was focused on communication - specifically, how to apply the tactics he learned to the corporate business world. “People think in a crisis that it’s complicated strategies that work - it’s not,” Harvey said. “It’s very simple communication strategies that can solve complex problems … it’s not difficult, but you have to communicate your way through any situation that you find yourself in.” No matter the situation, when emotions are high, he said it’s best to wait to bring logical solutions to the table until the emotional tension
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