Over 15,500 Illinois Households Benefited From Illinois American Water's Customer Assistance Programs In 2020 And 2021
BELLEVILLE – Over the last two years, Illinois American Water helped more than 15,500 residential customers receive financial assistance to help keep water service flowing. The support came through the Company’s customer assistance program, H2O Help to Others, as well as customer grants credited to qualifying accounts. “We understand it can be hard to get back on track once an account falls behind. We want to help our customers receive the assistance they need and avoid service interruption,” said Beth Matthews, Vice President of Operations. Illinois American Water’s H2O Help to Others program offers financial assistance to residential customers in need. The program is administered by Salvation Army agencies within the company’s service area. Information, including Salvation Army contact information, can be found online at illinoisamwater.com under Customer Service & Billing in the Customer Assistance Program section. The H2O Help to Others program