Giannoulias to Launch Skip-the-Line Program Friday at State's Busiest DMVs
SPRINGFIELD - Secretary of State Alexi Giannoulias announced the official launch of the Skip-the-Line program set to begin tomorrow to reduce lines and headaches at Illinois’ busiest Driver and Motor Vehicle Facilities (DMVs). The multi-pronged approach to improve customer service and eliminate the unpredictability of wait times at DMVs was announced in July with an official implementation date of September 1. “Offering appointments at high-volume DMV facilities, expanding hours of operation and broadening available services online makes sense and will result in improved customer experiences,” said Giannoulias. “By modernizing the office’s approach to service, the Skip-the-Line program gives customers more control over their visit. Starting tomorrow, we are here when you want us.” To announce the launch of the program, Giannoulias was joined today at a press conference in Chicago by Philippe Largent, State Director of Illinois AARP, Bob Reiter,
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