Durbin Presses Airlines On How They Plan To Address Flight Delays
In letters to United Airlines, American Airlines, and Airlines for America, Durbin requests answers on how these airlines plan to improve service and decrease unnecessary costs for Americans SPRINGFIELD – U.S. Senate Majority Whip Dick Durbin (D-IL) today sent letters to the leadership of United Airlines, American Airlines, and Airlines for America (A4A) to urge the companies to address customer frustration around flight delays and excessive fees for checked baggage, Wi-Fi service, seat assignments, and more. Citing startling statistics around the skyrocketing number of travel disruptions and outrageous fees, Durbin pressed the companies for answers on how airlines, which are making record profits, will better look out for consumers. “I am writing to express my concern regarding ongoing challenges that airline passengers face, and to inquire what United Airlines / American Airlines / Airlines for America is doing to address these complaints from the American
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