Attorney General Raoul Announces Settlement With Telehealth Company, Visibly
CHICAGO - Attorney General Kwame Raoul today announced a bipartisan national settlement with Visibly Inc. (Visibly) that resolves an investigation into deceptive business practices at the online telehealth company. Visibly, formerly known as Opternative Inc., is a Chicago-based company that markets and sells an online vision test, among other products. The Illinois Attorney General’s office opened the multistate investigation after a letter from the U.S. Food and Drug Administration (FDA) warned Visibly about marketing its online vision tests without the requisite clearance or approval. Raoul’s investigation raised concerns about unsubstantiated claims made by Visibly regarding the accuracy and safety of its online test, including that it was as accurate as an in-person exam. In addition, the investigation evaluated Visibly’s misrepresentations about other product aspects, including customer satisfaction rates and satisfaction guarantees. “Individuals increasingly
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