WASHINGTON, D.C. – Today, Congresswoman Nikki Budzinski (IL-13) announced that her Improving Veterans’ Experience Act passed the House as part of S. 423, the PRO Veterans Act of 2025. The legislation, introduced with Congresswoman Julia Brownley (CA-26) and Congresswoman Morgan McGarvey (KY-03) would codify the Veterans Experience Office (VEO) within the Department of Veterans Affairs (VA). VEO, established in 2015, gathers feedback directly from veterans, their families, and caregivers on their experience with VA services. VEO has been crucial to improving veterans’ trust in VA outpatient care, enhancing digital experiences with the VA Health and Benefits Mobile App, and expanding direct outreach to veterans about resources, special eligibility windows, and other important information. “It’s critical that the veteran experience remains at the heart of VA’s operations,” said Congresswoman Budzinski. “The firsthand feedback of veterans,
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