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Customer service trends to watch in 2024

2 years 4 months ago
Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker, helps organizations around the world learn and implement best practices for serving people in a variety of industries.

Free Speech Absolutist ExTwitter Suspends Navalny’s Widow’s Account After She Speaks Out, Blames Spam Tools

2 years 4 months ago
Look, we all like to point out that when dealing in content moderation, mistakes are inevitable. But, I always find it amusing when people insist that mistakes must have been for nefarious purposes. Over the last few years, people, including ExTwitter owner Elon Musk, have insisted that stories like Twitter’s decision to restrict the sharing […]
Mike Masnick

The Return of Tony Blair

2 years 4 months ago
Today on TAP: The former prime minister has all but taken over the Labour Party and pushed it to the right. Didn’t Tony Blair, nicknamed Tory Blur, do enough damage last time?
Robert Kuttner