For the Fourth Year in a Row, Illinois American Water Ranks #1 in J.D. Power U.S. Water Utility Residential Customer Satisfaction Study
BELLEVILLE – May 10, 2023 – For the fourth year in a row, Illinois American Water, a subsidiary of American Water (NYSE: AWK), has received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Midwest, according to the J.D. Power 2023 U.S. Water Utility Residential Customer Satisfaction StudySM. https://www.jdpower.com/business/utilities/waterutility-residential-customer-satisfaction-study Illinois American Water also ranked #1 in the first year of the J.D. Power Water Utility Residential Customer Satisfaction Study in 2016. No other water utility in the Midwest large segment has earned the award four consecutive years. Illinois American Water President Rebecca Losli commended employees for their focus and commitment to customers. “Our employees in every district of Illinois place our customers at the center of everything we do. Every day, our team strives to deliver excellent service at a good value, not for recognition,
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