Metro Transit

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Transit Information

314-231-2345 or 618-271-2345
314-207-9786 (TEXT)
transitinformation@metrostlouis.org
Transit Information experts can help you plan your journey on Metro and provide information on schedule times, transfers and walking directions.
They are available by phone, text or webchat Monday through Friday, 7 a.m. to 6 p.m.
Next arrival times are available 24/7 - select option 1 and enter your stop ID.
Download Transit app and plan your trip from your mobile device.
 
Customer Service
314-982-1406 or 618-271-7879
314-207-9786 (TEXT)
customerservice@metrostlouis.org
Our Customer Service analysts will investigate any service matters or concerns you may have, and will record your comments or feedback about Metro service.
Customer Service is available Monday through Friday, 7 a.m. to 6 p.m.

Main Switchboard
314-982-1400
A Switchboard operator will transfer your call to the correct department within Metro.
Phone lines are open Monday through Friday, 8 a.m. to 5 p.m.

Gateway Card Center
314-982-1500 or 618-274-1500
mygatewaycard@metrostlouis.org
A Gateway Card Representative will assist you with using your Gateway Card and investigate any issues or concerns related to your account.
Your feedback, questions and concerns regarding the Gateway Card will be recorded.
The Gateway Card Center is available Monday through Friday, 7:30 a.m. to 4:30 p.m.

Metro Public Safety Department
314-289-6873 (PHONE) - 314-300-0188 (TEXT)
Call or text with safety concerns or to report a suspicious package.
Available 24/7.

Hearing Impaired: Relay Missouri
711
If you are hearing impaired, please call Relay Missouri at 711.


Executive Director

Jessica Mefford-Miller
Executive Director of Metro Transit
execdirector@metrostlouis.org

Click here to read her full bio.

Metro Leadership

Jeff Butler
General Manager – Metro Call-A-Ride Paratransit Operations
paratransit@metrostlouis.org

Virgie Chaffen
Director of Labor Relations
laborrelations@metrostlouis.org

Darren Curry
Chief Mechanical Officer
mechanical@metrostlouis.org

Scott Grott
General Manager – MetroLink
metrolink@metrostlouis.org

Amy Parker
Director of ADA Services
adadirector@metrostlouis.org

Chris Poehler
Asst. Executive Director of Engineering Systems
engineering@metrostlouis.org

Trenise Winters
General Manager – MetroBus
metrobus@metrostlouis.org

Metro Planning and System Development Department
planning@metrostlouis.org

 

Organization Address

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