They are available by phone, text or webchat Monday through Friday, 7 a.m. to 6 p.m.
Next arrival times are available 24/7 - select option 1 and enter your stop ID.
Download Transit app and plan your trip from your mobile device.
314-982-1406 or 618-271-7879
Our Customer Service analysts will investigate any service matters or concerns you may have, and will record your comments or feedback about Metro service.
Customer Service is available Monday through Friday, 7 a.m. to 6 p.m.
A Switchboard operator will transfer your call to the correct department within Metro.
Phone lines are open Monday through Friday, 8 a.m. to 5 p.m.
Gateway Card Center
314-982-1500 or 618-274-1500
A Gateway Card Representative will assist you with using your Gateway Card and investigate any issues or concerns related to your account.
Your feedback, questions and concerns regarding the Gateway Card will be recorded.
The Gateway Card Center is available Monday through Friday, 7:30 a.m. to 4:30 p.m.
Metro Public Safety Department
314-289-6873 (PHONE) - 314-300-0188 (TEXT)
Call or text with safety concerns or to report a suspicious package.
Hearing Impaired: Relay Missouri
If you are hearing impaired, please call Relay Missouri at 711.
Executive Director of Metro Transit
Click here to read her full bio.
General Manager – Metro Call-A-Ride Paratransit Operations
Director of Labor Relations
Chief Mechanical Officer
General Manager – MetroLink
Director of ADA Services
Asst. Executive Director of Engineering Systems
General Manager – MetroBus
Metro Planning and System Development Department